Utilities

Summary:

  • Water, electricity, heat, gas, internet, public services, telephony, etc.
  • Clients, Consumption points, Notices, Contracts
  • Modeling Services Packages, Meters, Tariffs, Algorithms
  • Measurement equipment Management: purchase, installation/removal, sealing, check, monitoring activity
  • Consumption: readings, flat fee, estimations, subscriptions, etc.
  • Mobile equipment reading meters
  • Invoicing, Penalties: lots, routes, individual
  • Collection: cash, card, transfer, online
  • Collections by third parties: banks, mail, PayPoint, PayZone, etc.
  • Contractual Discipline, Litigations, Claims recovery
  • Clients Relations Management – Call Center
  • Client interoperability – company: Gateway
  • Financial, Logistics, HR&Payroll, Assets Management, Projects Management
  • Business Intelligence

The large number of clients, with consumption points spread on extended geographical area great diversity of supplied services and in different commercial conditions, diverse practices for determining invoiced consumption, multitude of collection possibilities, great volume of historical data, as well as the frequency of organizational chart changes (regionalization processes) and tariffs represent test points for companies supplying utilities.

Utilities industry solution addresses to suppliers of: water, electricity, telephony, internet, heat, and gas etc. and it ensures the dynamic management of specific processes, offering total control and real time access to information, to increase company’s performance and efficiency. Disposes of modeling and configuring instruments by which the best practices in domain can be implemented. It manages the entire life cycle of equipments used for measuring consumption, monitors operations that are performed (acquisitions, assembly, disassembly, sealing, etc), as well as the tracking of metrological checks.

EMSYS Utilities achieves the internal business processes management, starting from client, with the automatic issuance of the contract up to the recovery of some debts, the reflection in accounting transactions and implicitly into managerial reports, offering instruments of profitability and costs structures analysis. Integrated with the financial management of the organization, it is the reflection of phenomena per analysis dimensions for the management: profit centers, business lines, cost objects, etc.

For processes automation, services together with specific taxes are managed grouped in packages of services. Packages of services and tariffs act within the validity period. Independent services or services are used that are determined depending on other services consumption. Within the invoicing process, when changing tariffs, the influence consumed services are automatically managed by the application.

Consumed services are measured with: measurement equipments, in flat fee system or subscription, in estimated system, based on previous consumptions or on a pre-established quantity, followed by regularization after a certain period of time or as a result of a calculus algorithm, according to certain parameters, ex: built and unbuilt surface, coefficients, other service consumption, equivalent services, depending on the installed power, etc.

Invoicing consumed services can be realized individual or in batches. A batch realizes groups on diverse criteria, on territorial dispersion, arranged by routes, groups of clients and levels of responsibilities, activity organization. System ensures the patrimonial integrity of values recorded on the flow of consumptions, invoicing, distributing invoices to client, collection by implementing politics of commercial management of each organization.

Implementing the utilities industry ensures the company the fast adapting to current and of perspective problems:
– standardizing, automating and optimizing operational and financial processes,
– eliminating manual and redundant processes, great consumers of human efforts, and eliminating errors or differences generated by the transfer of documents and data between departments
– streamline processes of invoices/collection and limiting loses when delivering services
– integration with other systems: automatic readings meters, outsourcing collection services
– quick and interactive of consumers requests, easy interface between company and client: call center, gateway (financial status, consumption history, online payment, alerts/notifications, invoices transmission by email, auto-reading index transmission, etc)

The complex and performant reporting system sustains the management process of the company, measures the organizational structures performance, of business lines, profit centers, offering information for correct decisions, appropriate and well documented in order to improve the organization’s efficiency.

Our solution for the utilities industry solves complex challenges that the organizations of this domain are facing.