EMSYS – Core Utilities

EMSYS Utilities is a management solution for utility companies (water, heat, electricity, utilities, gas, telephone, cable, internet, etc.) that enables the management of all internal business processes for the benefit of increasing service quality and improving customer relations in a highly dynamic economic environment.

It is a flexible and configurable system that allows organisations to expand very easily, providing tools for determining profitability by operational centre and the unit cost structure of services. It has modelling and configuration tools to implement industry best practices.

EMSYS Utilities manages internal business processes, starting from the customer, automatic contract issuance to possible debt recovery, reflection in accounting transactions and implicitly in management reports. Integrated with the organisation’s financial management, it reflects phenomena by analysis dimensions for management: profit centres, business lines, cost objects, customer groups, regions, localities, etc.

It offers the possibility of integration with other systems, thus enabling companies to adopt more productive and efficient working methods: remote reading equipment, online collections, collections through banks and other processors, etc.

Customer relations are supported by new opportunities for communication and interaction with the company (call centre, online portal, sending alerts/notifications by email/sms, sending invoices by email, etc.).

EMSYS Utilities automates the company’s day-to-day activities and enables process control:

  • Definitions, Modeling and Configuration Tools
  • Customer Management, Contracts, Consumption Points
  • Service Management, Service Packages, Tariffs
  • Measurement Equipment Management
  • Consumption Management
  • Billing Management
  • Collection Management
  • Late Payment Penalty Management
  • Management Debt recovery and compliance Contractual discipline
  • Customer Relationship Management (Call Centre and Online Portal)
  • Technical, operational, and accounting reporting
  • Business Intelligence